Because a missed relief may significantly affect vessel’s operations and can be costly, Pelican Marine Services’ job is to provide shipowners with perfect service as far as operations are concerned. Relying on a quality management system, Pelican Marine Services ensures a complete and integrated crew resource management; starting from the definition of the crew requirements up to the career management of the crew personnel.
Selection & Recruitment
Marine experienced recruiters evaluate all submitted candidates and their documentations. All previous experiences are verified.
Organisation Sign-on / sign-off
Arranging relieves being more and more challenging (visas, vessels’ tight schedules, delays, flight bookings…), the Operations Department is very reactive and can supervise relieves in full autonomy:
> Direct contact with Ship Agent
> Arranging for visas / “ok to board”
> Booking / buying air tickets
> Providing Seafarers with necessary information during on-signing briefing
> Amending travel schedule as necessary (24/7)
In order to speed up and simplify ship-Owners’ tasks, every client is allocated with dedicated Office skilled coordinator.
Payroll Management
Seafarer Employment Agreements (SEA) are MLC 2006 fully compliant. Wages levels and general conditions are agreed beforehand between Ship-Owner and Pelican Marine Services.
Pelican Marine Services has developed an in-house software to efficiently manage crewing payroll.
Support is systematically given to Seafarers who need clarifications or who are facing transfer issues.
Assessment & Training
Over the years Pelican Marine Services has acquired a great experience in arranging trainings in recognized academies / training centres.
In coordination with shipowners, Pelican Marine Services can organise individual or grouped trainings in training centres located in Europe, North Africa and West Africa.
Thus, we benefit from a high Seafarers’s retention rate.
Tailor-made services
Pelican Marine Services adapts to its client requirements and can easily integrate client’s procedures (for instance, pre-boarding process) or organise seminars for crew members.